Privacy Policy

1. Information We Collect

We collect information that you choose to share with us, as well as limited technical information about how you use the Site.

1.1 Information You Provide Directly

When you contact us by phone, email, or through any future online forms, you may provide:

• Name
• Phone number
• Email address
• City or general location in Butler County
• Details about your sewer, drain, or water service line issue

We use this information to return your call or message, schedule service, prepare quotes, coordinate field work, and keep basic records for our business.

1.2 Technical & Usage Information

Like most websites, our Site may automatically collect limited technical information when you visit, such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the Site

This helps us understand how people find us online (for example, searching for sewer cleaning in Augusta or El Dorado) and where we can improve the Site.

1.3 Cookies & Similar Technologies

Our Site may use cookies or similar technologies to support basic functionality and analytics (for example, Google Analytics or similar tools). Cookies are small text files stored on your device.

You can usually choose to block cookies or receive alerts about them through your browser settings. If you disable cookies, some parts of the Site may not work as smoothly, but you will generally still be able to view information about our services.

1.4 Photos, Videos & Job Site Images

As part of our sewer, drain, and water line work, we may take photos or short video clips at or near your property. These images may show things like utility access points, trenches, pipe conditions, equipment placement, before-and-after views of the work, and general site conditions.

We primarily use these images for documentation, training, quality control, and, in some cases, marketing or educational materials (for example, on our website, Google Business Profile, or printed/digital job photos). We make reasonable efforts to avoid using images that clearly show faces, house numbers, license plates, or other highly identifying details unless we have permission or the image is cropped or edited so those details are not obvious.

If you prefer that job photos or videos from your property not be used for marketing purposes, you can tell the technician on site or contact us using the information at the bottom of this page. We may still keep certain images for documentation, safety, insurance, or legal record-keeping purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your calls, texts, or emails
• Schedule sewer and drain service or inspections
• Prepare estimates and invoices
• Coordinate work with cities or utilities in Butler County
• Document job conditions and work performed, including photos or videos taken at job sites
• Improve our services and understand demand in Augusta, El Dorado, and nearby areas
• Maintain internal records for accounting, customer history, and legal compliance

3. How We Share Information

We do not sell your personal information. We may share information in the following limited situations:

• Service providers: We may share information with vendors that help us run our business (for example, website hosting, email services, or payment processing), but only as necessary for them to provide those services to us.
• Utilities or municipalities: For certain sewer line and water service line projects, we may need to coordinate with local utilities, locate services, or city inspectors in Butler County.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or to protect our rights, property, or the safety of our customers and community.

4. Data Security

We use reasonable physical, technical, and administrative measures to help protect the information we collect. No system is 100% secure, but we work to keep customer records and communication reasonably safe and limited to those who need access for business purposes.

5. Data Retention

We keep customer information only as long as needed for business, accounting, and legal reasons. For example, we may retain information related to a sewer replacement project in El Dorado for several years as part of our job records and warranty history.

6. Your Choices

You can contact us at any time to request that we update or correct your contact information, or to ask general questions about how we handle your information.

If you no longer want to receive non-essential communications from us (for example, follow-up messages or scheduling reminders), you can let us know, and we will do our best to honor those requests, subject to our need to communicate about active or scheduled work.

7. Third-Party Links

Our Site may contain links to third-party sites, such as Google Maps, Google Reviews, or social media. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any site you visit.

8. Children's Privacy

Our services and Site are intended for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when we add new services or update our website. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Site after any changes means you accept the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle information, you can reach us at:

• Business name: Butler County Sewer & Drains LLC
• Phone: (316) 558-1097
• Email: bmoore1495@gmail.com
• Service area: Butler County, Kansas, including Augusta, El Dorado, and surrounding communities.